Playing Pogo Behind a Proxy or Firewall

Pogo does not officially support connections through firewalls, routers, or proxy servers. Also, please note that wireless Internet always has wireless routing, which can potentially block Pogo.
There are some things you can do to improve your ability to connect to Pogo if you do have a router or firewall.  There is a fairly simple solution which most firewall packages support. If you allow access via our class C licenses, you will then be able to access the games and everything should work fine. Your firewall will probably require some IP addresses for this, and here are the IP addresses you need:

• 159.153.236.1
• 159.153.236.12

If you need help setting up your firewall as outlined above, please consult your system administrator or the documentation on your firewall software. We're not firewall experts, so your firewall documentation or system admin are your best bets for getting help on setting this up.
We constantly change which ports we use, so we don't offer port numbers as a solution for firewall and proxy access problems. We know that some people are used to using to punch holes in their firewalls, but the above solution is more secure and is supported by most firewalls on the market. Please note that we are unable to provide Port information to you.

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Call Us +1-855-517-2433 (Toll Free)

Not able to Play Poppit games?

SOLUTION

Java 6 update 30, and higher, resolves freezing or crashing issues that many people have seen with some Pogo games. We recommend installing the latest release of Java for resolution of these issues.

Please follow list of Java related tips to troubleshoot Pogo related issues.

1.       Install the latest version of Java:

·         Get the latest version here.

·         Test the version of Java you have to make sure it is the latest.

2.       Remove older versions of Java .

3.       Enable automatic updates:
This feature will ensure that you receive important security updates when they are released.

·         Get more information on Java Update.

4.       Clear your Java cache periodically:

·         Learn how to clear your Java cache.

5.       Verify that Java is enabled:

·         Learn how to enable Java to ensure any applets that uses it will function properly.

6.       Configure the settings of your firewall or anti-virus software:
The most common problems are caused by settings of anti-virus, firewall, ad blocking or pop-up blocking software. To resolve one of these issue try to simply disable them and see if the problem goes away. If the problem goes away, then the next step is to figure out how to configure the software to still protect your system without preventing you from playing Pogo games. In this case, you should refer to the software’s manual or help files for detailed instructions on how to make the desired changes to the software.

7.       Use Java supported Web browsers:

·         Check system requirements to ensure any applets that uses Java will function properly.

More Information: Call Us +1-855-517-2433 (Toll Free)

how to submit a Java log

For Sun Java users:

1. If you are using the latest version of Sun Java to play our games, you should see a Sun Java icon (looks like a coffee cup) in your system tray (lower right-hand corner, where you can also find the computer clock).
2. Right-click on the Sun Java icon mentioned above and choose Open Console.
3. Once in the console, click on the Copy button.
4. Now, go to the response field of your incident, right-click and select Paste (or press CTRL + V on your keyboard).

If you do not see the Java icon described above, you either do not have the latest version of Java, or you disabled the icon from appearing. To re-enable the icon to appear, follow the instructions below:

1. Go to your Control Panel (Start > Control Panel or Start > Run > Control).
2. Double-click on the Java icon (if you do not see the Java icon, try switching to Classic View).
3. Inside the Java Control Panel, click on the Advanced tab.
4. Under the Advanced tab, find the Miscellaneous section.
5. Click on the plus sign (+) to toggle the section's options.
6. Click on the check box next to the Place Java icon in system tray option and click OK.
7. You may now follow the instructions for submitting a Java log detailed above. 

For Microsoft Java VM users:

1. Go to the Tools menu in Internet Explorer and choose Internet Options.
2. Click the Advanced tab and make sure you have the following settings:
• Browsing
• Disable script debugging - OFF
• Java VM
• Java console enabled (requires restart) - ON
• Java JIT compiler enabled - OFF
• Java logging enabled - ON
3. Click the Security tab and make sure the Security level for this zone option is set to Medium.
4. Restart your computer for the changes to take effect.

Your Java logging should now be enabled. The next time the error occurs, you can send us the Java log by following these simple steps:

1. Go to the View menu and choose Java Console.
2. Copy the text in that window and paste it into the Contact Us form on our Games Support site.

If you're having trouble copying and pasting, check in the C:\WINDOWS\JAVA folder for a file called 'javalog.txt.' You can also send us the contents found on that file. To find this file, go to:

1. Start, then click on My Computer.
2. Double-click on the Local Disc (C:) drive.
• If you get a message saying 'these files are hidden,' simply click on the 'show the contents of this folder' option.
3. Double-click on the WINDOWS folder.
4. Double-click on the JAVA folder.