I have Internet Explorer 9, but Pogo says I need IE7. What do I do?

Our team is awarethat some players using Internet Explorer 9 are prompted by the Internet Explorer 7 "upgrade error message" below, which prevents them from regular access to the Pogo website.

 

To ensure your browser is able to recognize the latest Internet Explorer and displays the website correctly, please follow these simple steps:

1. In the menu bar of Internet Explorer, click on “Tools”

2. You will see that “Compatibility View” is check. Simply uncheck it.

The error message should disappear and you should be able to access Pogo.com as usual.

 

We apologize for any inconvenience caused and would like to assure you we are actively working toward a resolution. 

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Call Us +1-855-817-2433 (Toll Free)

How to Updating your Credit Card/Billing information

Reason

There is a practice on the Internet called Phishing, which involves fake e-mails soliciting to update or verify Credit Card information. Rest assured that the e-mail you receive from us will contain instructions guiding you on how to update your information, and should direct you to www.pogo.com. Be wary of any e-mails that ask you to follow a link to update your information without verification, and do not lead you to www.pogo.com. Always make sure the URL on your browser reads www.pogo.com.

Solution

1. Go to Pogo.com and log in with your Club Pogo screen name and password.
2. Click on the My Account link on the upper right-hand corner of the page.
3. For verification purposes, you will be asked to enter your password once again.
4. Click on the My Subscription and Billing Information link on the right side of the page under the small Club Pogo logo.You should now see the My Subscription and Billing Information page.
5. Towards the bottom, you will see your My Other Billing and Payment Information section. In the blue box entitles, "Billing Options", select "Add or Update Payment Method"
6. Locate the card in question and select the "Edit" option next to the card. You can now update your card information such as your billing address or expiration date.

NOTE: On the back of your card (or occasionally on the front), there is a 3 or 4 digit code called a CVV or CVS number. This is a security code used to help protect you and your card from credit fraud. For your security you cannot update this number, so if it has changed, you will need to remove the card from your Club Pogo account, and then re-add it as a new card.

More Information: Call Us +1-855-517-2433 (Toll Free)

My Scrabble Application Won't Play on My Facebook

Reason

Scrabble on Facebook puts an online twist on the classic Scrabble board game. Using this application, you can play Scrabble online against any other Facebook friends who have installed the game. If you're having issues playing Scrabble on Facebook, or if the game refuses to load for you, there are a few troubleshooting steps available.

Solution

Install Flash if you haven't already. Adobe Flash is required to run Scrabble on Facebook. You can download Flash from the Adobe website (see Resources).

Update your browser. If you're using Firefox or Chrome, you may have issues playing Scrabble on Facebook if you're not using the latest, most up-to-date version of your browser.

Play inside the United States or Canada. The Scrabble on Facebook application is not available to those outside the United States and Canada. If you're trying to play the game abroad, it will not load.

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More Information: Call Us +1-855-517-2433 (Toll Free)

Do not Play and show java error in Poppit game

Java is a programming language created by Sun Microsystems. It's unique among other programming languages because it was built to run on any operating system (Windows, Linux, Mac, etc). Almost all of Pogo's games are created with Java, and are constructed in a way so they may run right inside your web browser, using the Java Virtual Machine already installed with your browser.

• Click the following things in order: Start > Control Panel > Java.
  Note: If you do not see the Java icon, click on Switch to Classic View in the menu on the left-hand side, and this should allow you to see the Java icon.
• Under the General tab, click the Settings button located in the Temporary Internet Files section.
• Then click on Delete Files...
• A dialog box will appear. Make sure all the options are selected, and click OK.

This should probably be done whenever you encounter a problem with the way a game is functioning. Restarting your computer after doing so can also help the performance of the game.

You should also make sure you're running the latest version of Java. If you are not sure if you have the latest version of Sun Java or not, please visit and follow the instructions.

More Information: Call Us +1-855-517-2433 (Toll Free)

How to adjust your screen resolution/screen size in pogo game

Expanding the number of pixels your computer displays is a great way to make the game window fit on your computer even if you have a relatively small monitor.

Game that use a larger game window include Puck's Peak, Flower Daze and Risk.

Below are instructions for PC and Mac users:

Instructions for PC users

To change your display resolution on a PC:

1. Right-click on the Desktop and click on Properties.
2. Click on Settings.
3. You should see a section titled 'Screen Resolution.' You should also see a slider.
4. Drag the slider to the right and set it to at least 800 by 600.
   Set your resolution to 1024 by 768 (Club Pogo members) or 1152 by 864 (Free Pogo members).
5. Click OK.
6. If this is the first time you change your screen resolution, you will see a message that says 'Your settings have changed, are you sure you want to change your settings?'
   Click Yes to accept changes. If you do not click Yes to accept changes, your computer will revert to the last settings.

If changing your screen resolution did not change the Pogo game window, you will need to make the following adjustments:

All PC users:

1. Click on the Start button (or the Windows button in Vista / Windows 7).
2. Click on Control Panel.
3. Double-click on the Java icon.
   If you do not see a Java icon, click on 'Switch to Classic View.'
4. Click on Network Settings. 
5. Make sure Direct Connection is selected. 
6. Click OK to exit out of Network Settings, then click OK to close the Java panel.
7. Restart your computer.

Internet Explorer users:

1. Open Internet Explorer.
2. Click on Tools.
3. Click on Internet Options.
4. Click on Security.
5. Click on Custom Level. 
6. Scroll down until you find this setting:
   Allow script-initiated windows without size or position constraints.
7. Click on Enable. 
8. Click OK to exit out of Security Settings, then click OK to close Internet Options.
9. Restart your computer. 

Instructions for Mac users

To change your resolution on a Mac:

1. Click on the Apple icon on the upper left-hand size of the screen.
2. Click on System Preferences.
3. Click on Displays.
4. You should see all the resolutions available for your monitor.
5. Select something higher than 800 by 600. Set your resolution to 1024 by 768 (Club Pogo members) or 1152 by 864 (Free Pogo members).
6. Clicking on a resolution option will automatically change the screen for you.
   You do not need to click 'OK' or 'Apply.' The changes should be automatic. 
7. Close System Preferences.